Sr. Manager, Operations & Strategic Execution

About Us

AMCI is a small but mighty team with a bold mission: to support our members in managing 50% of associations by 2050. We move fast, think big, and operate with a culture that values clarity, accountability, and collaboration. We believe great work and great culture go hand in hand.

Role Summary: Strategic Operations & Execution Leadership

AMCI is seeking a Senior Manager of Operations & Strategic Execution—a high structure, high assertiveness leader who thrives in a fast moving environment and brings discipline, follow through, and cross team alignment to everything we do. This role serves as the organization’s execution integrator, turning strategy into action, clarifying priorities, enforcing accountability, and ensuring complex workstreams move to completion. You will build and maintain the operational backbone that enables the CEO and Senior Directors to focus on industry leadership, revenue growth, and member engagement.

This is not a task tracking role. It requires a senior level operator who can manage strong personalities, push back when necessary, and create a unified execution system across the organization. The ideal candidate is a structured, assertive executor who brings clarity, discipline, and accountability to a dynamic environment. You naturally enforce deadlines and expectations, relentlessly drive follow through, and ensure work reaches true completion. You thrive in ambiguity, creating structure where none exists and advancing work without waiting for perfect information. Most importantly, you demonstrate strong executive presence—able to challenge priorities, influence leadership, and drive alignment across teams to keep the organization focused and executing at a high level.

In office work required at least two days per week in Old Town Alexandria, including Tuesdays for team meetings.

Key Responsibilities

Cross Team Leadership & Execution Integration

• Serve as AMCI’s central execution owner, ensuring organizational priorities are clear, sequenced, and achievable.
• Lead weekly priority setting processes, forcing tradeoffs and eliminating fragmentation.
• Supervise the Programs & Operations Services Manager and coordinate cross department workflows.
• Partner closely with Senior Directors to translate vision into structured plans with timelines, owners, and measurable outcomes.
• Hold teams accountable for deadlines, deliverables, and follow through—driving closure across all functions.

Workforce Development & Career Center Leadership

• Oversee development and execution of AMCI’s Career Center strategy, including content, partnerships, and revenue goals.
• Build and maintain relationships with universities and business schools; confidently present the AMC Model and value proposition.
• Manage fiscal planning, reporting, and performance metrics for the Career Center.
• Provide technical support and continuously evaluate offerings to ensure alignment with AMCI’s strategic goals.
• Collaborate with marketing partners to shape messaging and promotional plans.

Education & Professional Advancement Programs

• Own the full lifecycle of AMCI’s education portfolio, including webinars, EduSeries, and learning initiatives.
• Manage the LMS (Path) and ensure seamless delivery of high quality educational content.
• Track and report KPIs including attendance, revenue, and engagement.
• Support CAE compliance, chapter training, and volunteer development programs.
• Bring disciplined project management to all education initiatives, ensuring deadlines and quality standards are met.

Organizational Operations & Administration

• Lead day-to-day operational management, including budgeting processes and financial performance monitoring.
• Produce monthly dashboard reports and organizational KPI tracking.
• Oversee vendor contracts, insurance, governance compliance, and internal workflow systems.
• Drive process improvement and documentation to create a unified operational infrastructure.

Events & Program Integration

• Oversee operational planning for AMCI meetings and regional events in partnership with the Programs & Operations Services Manager.
• Serve as liaison to outsourced meeting planning partners, ensuring quality, accountability, and performance.
• Manage event budgets, timelines, and technology platforms (registration systems, event apps).
• Ensure cross functional alignment and timely delivery of event related workstreams.

Governance & Volunteer Leadership

• Coordinate Board meeting logistics, materials, and reporting.
• Support committee onboarding, orientation, and documentation.
• Maintain governance policies and ensure consistent communication with volunteer leaders.

Data, Research & Reporting

• Oversee association surveys and research initiatives.
• Translate data insights into actionable recommendations for leadership and the Board.
• Maintain organizational dashboards and support membership and accreditation data analysis.

Preferred Qualifications

• Experience working with association management companies (AMCs).
• Experience managing LMS platforms and event technology systems.
• Experience building operational systems, dashboards, or cross team workflows.
• Background in workforce development or higher education partnerships.

Required Qualifications

• 7+ years in association management, nonprofit operations, or program leadership.
• Demonstrated success overseeing workforce development, and education or professional development programs.
• PMP or similar project management certification.
• Advanced project planning and timeline management.
• Cross functional workflow design.
• KPI development and dashboard reporting.
• Executive level communication
• Ability to push back and enforce prioritization
• Conflict navigation and expectation setting
• Coaching and accountability management
• Experience managing budgets, vendor contracts, and cross functional projects.
• Experience working with Boards and volunteer leadership.
• Strong data literacy and reporting capabilities.
• Excellent written and verbal communication skills.
• Exceptional organizational and multitasking abilities.

About AMC Institute

Founded in 1963, the AMC Institute (AMCI) is a non-profit trade organization focused on advancing professionalism and high industry standards for association management companies. (AMCs). AMCI provides expert support and resources to drive new business to members, champions accreditation to promote industry best practices, and creates educational and networking opportunities for AMCs to engage and learn from each other. The AMC Institute represents over 180 association management companies that collectively provide full-service management to over 3,000 associations. The total budget for associations managed by AMC Institute members is more than $1.9 billion annually and the associations represent 3 million members.

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