Job Summary

The Member Services Specialist is responsible for ensuring an exceptional experience for AMLE members and customers by efficiently handling membership inquiries, processing transactions, and managing member-related administrative tasks. This role requires strong organizational skills, attention to detail, and excellent customer service abilities to support AMLE’s mission and engagement efforts.

Key Responsibilities

Membership & Customer Support

• Serve as the primary contact for member inquiries via email and phone.
• Maintain accurate member and customer records in the CRM system (Protech) with attention to detail.
• Address member concerns with professionalism and a solutions-oriented approach.

• Provide administrative support for membership projects and initiatives as needed.

Transaction Processing & Administrative Support

• Process all association memberships, event registrations, book orders, donations, and all other payments. 
• Generate Invoices and work with customers to obtain purchase orders as needed for payment
• Handle all refunds and cancellations as needed.
• Support the finance team with transaction reconciliation and reporting.

• Timely application of payments (via ACH / Checks mailed to Office / Checks received via Lockbox)

Inventory & Event Support

• Assist with the management of publications inventory.
• Support conference and event shipments, ensuring timely delivery of materials.
• Participate in on-site conference support as needed.
  

Required Qualifications

• Minimum 2 years of experience in customer service, membership services, or administrative support (nonprofit or association experience preferred).
• Strong knowledge of CRM/database management (Protech CRM experience a plus).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Attention to detail and problem-solving mindset.

Work Environment & Additional Details

• This is a full-time hybrid/remote work position.
• Occasional travel for conferences or events may be required.

How to Apply:
Interested candidates should submit a resume and cover letter detailing relevant experience and qualifications to hr@amle.org.

Job is Remote

About ASSOCIATION FOR MIDDLE LEVEL EDUCATION

AMLE is the only international organization of its kind for middle school educators. With a community more than 35,000 members strong, AMLE is the go-to source for middle level education peer-reviewed research, best practice, and professional development. Explore our content and resources to learn why we are so passionate about young adolescents and get a sense of what’s possible when middle school educators support each other with a shared vision of success.

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