Summary of Position:

The Membership & Operations Coordinator provides administrative, customer service, membership, and accounting support to NENA staff, members, and association operations.  This position supports membership database maintenance, financial processing activities, member services, inventory logistics, and general administrative functions.  

Position Responsibilities:

Administrative & Executive Support

• Provide administrative support to VP of Membership, VP of Education, Certification and Partnerships, and other staff as needed.
• Support Board logistics, including scheduling meetings, distributing agendas, tracking chapter visits and schedules at the annual meeting, and assisting with Board elections process
• Coordinate incoming and outgoing mail, shipping, and conference inventory and supply requests
• Monitor and order office supplies; coordinate equipment or facility-related requests with vendors or building contacts as needed

Membership & Database Support

• Respond to member inquiries, route general phone calls, and assist members with account updates, login support, and profile access
• Register new members in the AMS; maintain and update membership records as needed and assist with chapter rebate tracking
• Support data integrity through database maintenance, cleanup, and update projects

Accounting & Finance Support

• Process and record check payments, credit card payments, ACH transactions, and related payment activity in accordance with established procedures
• Assist with ACH reconciliation, accounts receivable tracking, payment follow-up, and refund processing
• Support financial documentation processes, including W-9s, purchase orders, vendor forms, and related records
• Monitor expense management software to ensure approvals, compliance, and vendor account maintenance
• Monitor and respond to routine inquiries submitted through the accounting inbox

Cross-Functional Support

• Work collaboratively across revenue generating departments to ensure processes are in alignment
• Monitor state business registrations and renewals, insurance and benefits timelines to ensure deadlines and compliance requirements are met
• Assist with conference registration support
• Other duties as assigned

Experience:

• Experience with customer service and basic accounting practices is preferred.
  
  

Technical Competencies:

• Administrative Support
• Customer Service
• Database management
• Communication platforms, such as, Zoom, MS Teams
• Internet Browsers (Firefox, Chrome, Internet Explorer)
• Microsoft Office, including Word, Excel, PowerPoint, Outlook
• Office Administration

Behavioral Competencies:

Universal Competencies for All NENA Staff:

Detail key behaviors necessary for each employee to perform effectively across whole organization. 

• Accountability: Hold self and others accountable for measurable high-quality, timely, and cost-effective results. Determine objectives, priorities, and delegates work—challenges poor performance in others.
• Collaboration: Build constructive working relationships with clients/customers, other work units, community organizations, and others to meet mutual goals and objectives; behave professionally and supportively when working with individuals from various ethnic, social, and educational backgrounds.
• Communication: Convey and receive information and ideas through various media to individuals or groups that engage the listener, help them understand and retain the message, and invite response and feedback. Keep others informed appropriately; demonstrate good written, oral, and listening skills.

Competencies for the Membership & Operations Coordinator:

Detail key behaviors necessary for each employee to perform effectively in their specific role.  Target behaviors guide the goal setting and performance evaluation process. 

• Attention to Detail: Demonstrate strong attention to detail and accuracy in data entry, financial processing, record keeping, and administrative tasks. Review work carefully to ensure completeness, accuracy, and consistency.
• Continual Learning: Assess and recognize own strengths and weaknesses. Pursues self-development.
• Decision Making: Break down problems into components and recognize interrelationships; make sound, well-informed, and objective decisions. Compare data, information, and input from various sources to draw conclusions; take action consistent with available facts, constraints, and probable consequences.
• Initiative: Proactive in finding business growth and improvement opportunities, streamlining processes, working with others, and successfully resolving issues.
• Managing Work: Show ability to plan, schedule, and prioritize work effectively; balance task requirements and individual capabilities; organize materials to accomplish tasks; and meet deadlines
• Planning and Organizing: Organize work, set priorities, and determine resource requirements; determine the sequence of activities needed to achieve goals in a complete and timely manner.

Work Environment: This is a full-time, hybrid position with benefits. The role is based in Alexandria, VA, with two days per week in office and three days per week working virtually.

How to Apply

The applicant shall submit the following (pdf files only):

• Letter of interest detailing how the applicant meets each of the qualifications above and salary requirements
• Current resume
• Any relevant supporting documentation
• At least two professional references

Via email to: memberservices@nena.org           

The deadline to apply is 5:00 PM Eastern on July 10, 2026. Applicants will be notified in writing of the disposition of their application once a hiring decision has been made.

NENA: The 9-1-1 Association is an equal opportunity employer, and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, political affiliation, genetic information, veteran status, ancestry, national or ethnic origin, or any other characteristic prohibited by law or by the NENA Ethics Policy.