Position Overview The Manager, Member Experience & Relations, strengthens the Council’s connection to its members by managing key relationships, coordinating engagement initiatives, and ensuring that every interaction reflects the organization’s mission and Standards of Excellence. Reporting to the Vice President, Member Success & Practice, this role works across teams to design and deliver engagement strategies that foster satisfaction, retention, and long-term member value. The Manager serves as both a relationship lead for assigned member organizations and a strategist for enhancing the overall member experience. This role is designed with a clear trajectory for advancement, including a structured development plan leading to Senior Manager. This