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American Massage Therapy Association Logo
American Massage Therapy Association

Chicago

American Academy of Otolaryngology-Head and Neck Surgery Logo
American Academy of Otolaryngology-Head and Neck Surgery

Alexandria, Virginia

American Academy of Otolaryngology-Head and Neck Surgery Logo
American Academy of Otolaryngology-Head and Neck Surgery

Alexandria, Virginia

Hearth, Patio & Barbecue Association Logo
Hearth, Patio & Barbecue Association

DC-area, D.C.

American Academy of Otolaryngology-Head and Neck Surgery Logo
American Academy of Otolaryngology-Head and Neck Surgery

Alexandria, Virginia

American Retirement Association Logo
American Retirement Association

Arlington, VA

National Society of Professional Engineers

Alexandria, Virginia

The American Burn Association Logo
The American Burn Association

Chicago, IL

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American Burn Association Logo
American Burn Association

Chicago, IL

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Health Industry Distributors Association

Alexandria, Virginia

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Patient-Centered Outcomes Research Institute (PCORI) Logo
Patient-Centered Outcomes Research Institute (PCORI)

Washington DC/hybrid

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The American Burn Association

Chicago, IL

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American Speech-Language-Hearing Association Logo
American Speech-Language-Hearing Association

Rockville, Maryland

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American Bankers Association

D.C.

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ACOG National Office

Washington, D.C.

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American Association for Justice Logo
American Association for Justice

Washington, D.C.

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American Physical Therapy Association Logo
American Physical Therapy Association

Alexandria, VA

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American Physical Therapy Association Logo
American Physical Therapy Association

Alexandria, VA

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American Physical Therapy Association Logo
American Physical Therapy Association

Alexandria, VA

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American Bankers Association

D.C.

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Utilities Technology Council

Arlington, VA

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American Bankers Association

D.C.

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Association of Dance Competitions & Conventions

Virtual

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The American Institute of Architects

Washington, DC

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Manager, Member and Customer Care
The nation’s leading advocacy organization for children’s healthcare seeks a customer service focused leader to manage the daily activities of member and customer care staff to ensure premier service and quality in every contact.     Some duties include: Manage and balance inbound contact volume between phone and e-mail to optimize service to members and customers by assigned staff. Ensure customer service telephone call que is adequately staffed daily. Manage quality care metrics and activities as guided by the Director, analyze data, and recommend process improvements and coaching for assigned team to ensure the delivery of premier member and customer service. Support and collaborate with Director and other AAP teams to assist in testing, r


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