The Association Membership & Programs Manager supports the daily operations of multiple trade and professional associations within our association management company. This remote, independent contractor role is responsible for delivering exceptional customer service to members, managing communications, coordinating virtual educational programming, and maintaining accurate member data. The ideal candidate is highly organized, tech-savvy, resourceful, and comfortable balancing a wide range of responsibilities in a deadline-driven environment.
Key Responsibilities
Member Support & Customer Service
Serve as the primary point of contact for member inquiries via email, phone, and online channels.
Provide prompt, professional, and solutions-focused support with a high degree of customer service.
Assist members with renewals, event registrations, account access issues, and general questions about programs or benefits.
Build positive relationships with members and stakeholders to ensure an exceptional membership experience.
Communications & Marketing
Draft, format, and deploy email blasts, newsletters, and announcements using email marketing platforms.
Maintain consistent branding, tone, and accuracy across all communications.
Update website content, news posts, job boards, and online resources as needed.
Support marketing and outreach initiatives to promote membership, conferences, webinars, and association programs.
Webinars & Online Education
Coordinate and host webinars, virtual meetings, and online educational sessions for multiple associations.
Manage speaker logistics, run rehearsals, and provide technical and customer support before and during events.
Collect and organize speaker and session information required for processing continuing education (CE) credits.
Report continuing education hours as required by certification bodies, accreditation organizations, or internal association processes.
Oversee post-event tasks, including uploading recordings, preparing attendance reports, issuing CE certificates (when applicable), and sending follow-up communications.
Database & Administrative Management
Maintain accurate member records within online membership database systems (e.g., MemberClicks).
Process new applications, renewals, payments, and event registrations.
Generate membership reports, dashboards, and analytics to support board, staff, and committee needs.
Maintain organized digital files, documentation, and internal workflows.
Project Coordination, Board Support & Conference Assistance
Assist with planning and executing association programs, committees, and initiatives.
Participate in monthly Board or committee calls as needed, including preparing reports, presenting updates, or supporting meeting logistics.
Support conference planning tasks, including speaker coordination, CE tracking, attendee communication, registration management, vendor outreach, and preparation of onsite materials.
Coordinate with vendors, partners, and volunteer leaders as needed.
Create or maintain timelines, project trackers, and checklists for recurring association activities.
Required Skills & Qualifications
Strong written communication skills, particularly in crafting clear and engaging email content.
Exceptional customer service skills with a member-focused, solutions-oriented mindset.
Highly organized with excellent time management and the ability to prioritize and manage multiple projects simultaneously.
Comfortable using and learning membership databases, CRM systems, webinar platforms, and other association technology tools.
Proficient with Microsoft Office Suite and common online platforms (e.g., Zoom, Google Workspace, Canva).
Detail-oriented, proactive, and able to work both independently and collaboratively.
Prior experience in associations, nonprofit management, customer support, or administrative roles preferred.
Additional Desired Experience
Experience working within an association management company (AMC) or supporting trade/professional organizations.
Familiarity with Board governance, volunteer management, and committee structures.
Basic marketing, social media, or graphic editing skills (a plus).
Comfort working in a fast-paced environment with multiple clients and shifting priorities.
Work Environment
This is a remote, contractor-based position supporting several trade associations. Workload may fluctuate based on membership renewal cycles, board activities, event schedules, and program needs. The role requires flexibility, professionalism, and a commitment to providing high-quality service to members, volunteers, and leadership teams.
