Are you looking for a place where innovation and collaboration join forces to support a vision of Health for All?  The PA Education Association (PAEA) is looking for you: a creative, driven professional to join our team as a Director of Admissions Services.

The Director of Admissions Services oversees and manages the organization's Admissions Suite of Products (CASPA, WebAdMIT, Analytics by Liaison, and others). This position manages CASPA and the Admissions Suite of Products across their lifecycle, and guides product strategy to maximize utilization by and value for PAEA’s member programs. The Director ensures the Admissions Suite of Products meets the needs of programs, continuously improves its functionality, and drives its adoption and usage.  In addition, the Director manages critical vendor partnership to achieve these key business results and guides program faculty and staff on using the Admissions suite.

This position may be exposed to sensitive and confidential information daily, this individual is responsible for maintaining the confidentiality that knowledge of such warrants. In this position, employees must respect and protect the privacy, confidentiality, and security of all personal information to which they have access in the performance of their duties for PAEA, in accordance with PAEA’s Privacy Policy and the PAEA Employee nondisclosure and assignment agreement that all employees must sign.

Specific Responsibilities:

• Leadership and Oversight
  • Develop and implement a clear strategy for Admissions Services, ensuring alignment with organizational objectives.
  • Serve as a member of the Member Experience team, working to advance collaboration between Member Engagement, Admissions, and Assessment.
  • Lead, mentor, and develop a high-performing team, fostering a culture of collaboration.
  • Develop and maintain professional and collegial relationships with stakeholders in the admissions space, including PA program faculty and admissions professionals, PAEA volunteers, and external partners.
  • Develop, monitor, and manage departmental budgets, ensuring alignment with organizational financial goals and objectives.

• Product Management
  • Oversee the lifecycle of Admissions Suite of Products, from development to deployment, ensuring they align with the Association’s goals and member needs.
  • Conduct market research and gather feedback from member programs to drive continuous product and service improvement.
  • Develop and execute strategies to enhance the Admissions Suite of Products to improve the value and experience for programs and applicants.
  • Develop and maintain a product roadmap, ensuring timely delivery of updates and new features.

• Vendor Management
  • Develop and manage relationships with external vendors and partners, ensuring effective communication and collaboration.
  • Manage all Admissions Services contracts and RFPs, working with internal stakeholders as appropriate to negotiate contracts and agreements with vendors and ensure favorable terms and conditions.
  • Monitor vendor performance and address any issues or concerns promptly, ensuring appropriate accountability.
  • Collaborate with vendors to plan and execute updates, maintenance, and enhancements.

• Member Engagement and Education
  • Work with the Member Experience, Learning, and Communications teams to design and implement comprehensive communication, marketing and education programs to enhance user experience and satisfaction.
  • Support customer service
  • Interact one-on-one with PA program faculty and admissions professionals addressing issues related to the Admissions Suite of Products.
  • Work with the Member Experience team and vendors to ensure timely and effective resolution of user inquiries and issues.
  • Implement systems that ensure correspondences with applicants and programs are timely, accurate, and appropriate.

• Data Governance and Security
  • Collaborate with PAEA’s legal counsel and security officer to develop and enforce policies and procedures on the appropriate use of the Admissions Suite of Products for both applicants and programs.
  • Work with IT & Security, Digital Operations, and Research and Data Operations to ensure proper security and governance of admissions data.
  • Remain current on laws, rules, and regulations that affect PA program admissions.

• Perform environmental scanning in the areas of admissions to stay current on research and best practices.
  • Identify emerging trends, opportunities, and challenges within the industry.
  • Represent PAEA in the PA education and admission professionals’ communities.
  • Volunteer on committees in the admissions professional industry.

Other Duties:

The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.  

Supervisory Responsibilities:

Manager, Admissions Services

Coordinator, Admissions Services

Qualifications, Knowledge, Skills, and Abilities:

Required

• Bachelor’s degree in business, Information Technology, or a related field, or commensurate experience.
• A minimum of 7-10 years of experience in product management, preferably in a technology or software environment.
• Proven experience managing vendor relationships and negotiating contracts.
• Demonstrated leadership and management skills and experience in managing and developing a department, including the ability to influence and engage direct and indirect reports and peers.
• Exceptional written, oral, interpersonal, and presentation skills.
• Strategic thinker with the ability to translate data into actionable insights and guide decision making.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Superb attention to detail.

Preferred

• MBA or similar advanced degree
• Experience specifically with centralized application service products.
• Experience working in higher education, admissions, and/or associations.

ADA Specifications

• The ability to remain in a stationary position (sitting or standing) as well as to occasionally move about the office.
• Proficiency in operating office equipment, such as a computer, keyboard, mouse, and telephone.
• The ability to communicate information and ideas so others will understand and must be able to exchange accurate information in these situations.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Travel Requirements

This position requires periodic travel to assigned organizational events, including the annual conference, staff retreat, vendor meetings, and meetings with member programs.

Work Environment & Benefits

This position can be performed in a fully remote location within the United States and will require occasional travel. The individual in this position must be authorized to work in the United States.

PAEA offers a competitive salary and benefits that considers external market compensation and maintains internal equity. The initial salary range for the position is $107-$125K annually. The benefits package includes health, life, and disability insurances; paid time off and holidays; a 403(b)-retirement plan with an 8% employer contribution; monthly wellness stipend, professional development funding, tuition assistance, and other benefits.

Commitment To Equity, Diversity, And Inclusion

PAEA is committed to equity, diversity, and inclusion in all areas of its business activities, including employment, management, procurement and contracting. As such, it is the policy of PAEA to afford equal opportunity in employment and contracting without regard to race, color, national origin, sex, religious preference, age, sexual orientation, genetic information, gender identity, status as a parent, disability, veteran or any other status protected by applicable US law.