National Association of College and University Attorney
Location: Washington, D.C.
Type: Full Time
Salary: $50,000 - $55,000
Information Technology and Web
We're excited to offer an outstanding opportunity for emerging IT professionals eager to enhance their career in a well-respected higher education association serving as the professional home for higher education attorneys. As the Technical Support Coordinator, you will be a key member of a dedicated four-person tech team, primarily responsible for diagnosing, maintaining, and resolving a range of hardware and software issues. Your role will include being the initial contact for IT support inquiries from staff and association members, acting as the liaison with our managed services provider, delivering tier 1 IT support, managing technical equipment and software setups, and coordinating the onboarding and offboarding of staff members alongside an external technology partner. You will also be tasked with maintaining an accurate log of the association's equipment. This position requires applicants to be based in or willing to relocate to the greater Washington D.C. metropolitan area and adapt to a hybrid work schedule, which currently includes two days a week in the NACUA office and three days working remotely.
Reports To: Director of Technology Services
Salary Range: $50,000 - $55,000
Duties and Responsibilities
- Serve as primary contact for desktop support for all internal incoming queries and issues related to computer systems, software, and hardware; including, but not limited to Windows 10, Office 365 and all associated applications, Adobe Creative Cloud, Adobe Acrobat, Zoom, LastPass and MS Teams, Clear Vantage, and SharePoint. - Assess and escalate issues to NACUA’s external technology partner and oversee the escalation to completion. - Provide responsive, timely support to all staff end-user questions and requests for technical support. - Answer the member support help line, monitor, and respond to the tech support inbox to resolve technical problems and document the issues and resolution in the help desk database to ensure timely follow-through. - Work directly with Director of Technology Services and NACUA’s external technology partner to resolve issues pertaining to network connectivity and application access. - Perform installation, configuration and upgrades of desktop hardware and software internally managed by NACUA. - Manage Zoom, Adobe, Last Pass, Teams, Office 365, QuickBase licenses and user accounts. - Manage the end-to-end process of uploading job postings to career center, including creating, editing, and updating job listings with accurate and relevant information. - Design and create surveys through SurveyMonkey as well as collaborate with department heads and project teams to determine evaluation objectives, create clear and concise survey questions, and analyze the collected data to provide actionable insights for continuous improvement. - Maintain inventory of all office peripheral equipment including computers, printers, phones, and audiovisual equipment. - Create instruction manuals and maintain technical documentation.
Strong technical problem-solving ability.
Experience with Office 365 administration.
Experience with customer service in technical support.
Experience with troubleshooting computer and network connectivity issues.
Attention to detail in all areas of work.
Ability to work independently and handle multiple tasks with limited supervision.
Ability and willingness to collaborate with staff on a regular basis.
Strong communication and organizational skills.
ADDITIONAL DESIRABLE QUALIFICATIONS
Familiarity with applications such as Survey Monkey, MS Excel.
Familiarity with inventory applications.
Familiarity with event management software.
Proficiency in SharePoint.
Submit your cover letter and resume to firstname.lastname@example.org to apply.
About National Association of College and University Attorney
NACUA's purpose is to enhance legal assistance to colleges and universities by educating attorneys and administrators as to the nature of campus legal issues. It has an equally important role to play in the continuing legal education of university counsel. In addition, NACUA produces publications and other legal resources, offers continuing legal education programming, maintains a listserv (NACUANET) and a variety of member-only web-based resources pages, and operates a clearinghouse through which attorneys on campuses are able to share resources, knowledge and work products on current legal concerns and interests.