GENERAL SUMMARY: The Volunteer Relations Coordinator supports the growth and development of ALA’s member volunteer programs and chapter operations to enhance the experience and leadership development of volunteers. The Coordinator assists the Senior Director of Governance and Education Engagement and Programs in managing ALA’s volunteer structure the activities of the Association’s volunteers at both the international and chapter levels to ensure that the culture and values ALA are represented through its volunteers and chapters.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Builds and maintains deep knowledge and understanding of ALA’s volunteer structure and operations at both the international and chapter levels. Serves as the point person regarding ALA’s volunteer system to both external and internal audiences.
Serves as the primary contact and support staff to ALA’s member volunteers and chapter leaders. Reviews, updates, maintains and distributes volunteer and chapter leader resources.
Provides regular and accurate communication to member volunteers and chapter leaders. Monitors and contributes to the chapter leader’s online community, assists Publications team in the development and updating of volunteer and chapter-related content for Just the Facts, ALA’s monthly chapter leadership e-newsletter, the website, e-newsletters, social media and other publications.
Ensures that chapters meet compliance requirements and are following ALA’s policies and procedures to remain in good standing. Conducts regular audits of chapter performance objectives as appropriate and provides support to leaders for effective chapter management.
Assists with all volunteer recruitment, selection, orientation, training and recognition efforts.
Maintains internal and external leadership-related files, including volunteer rosters and reports/review all volunteer rosters for accuracy.
Assists in the review of the insurance program providing general liability and professional liability insurance to all chapters and manage annual renewal process. In collaboration with the Association’s insurance broker, manages the chapter insurance renewal process.
Maintains related internal and external leadership-related files.
Manages the logistical needs: Coordinates planning and logistics of the Association Leadership Institute, the Chapter Leadership Institute, and the Annual Conference leadership schedule.
Assists in the development and maintenance of departmental standard operating procedures.
Serves as staff liaison to member volunteer groups as assigned.
Other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Maintain a thorough understanding of related knowledge areas including association law, bylaws, incorporation, surveys, antitrust, tax returns, chapter compliance, insurance, etc.
General knowledge of association laws management and general best practices as well as insurance program requirements (e.g., general liability and professional).
Excellent writing, editing and proofreading skills with ability to act independently to draft correspondence and communications, format documents, and design spreadsheets.
Must possess a positive, team-player attitude. Strong interpersonal skills needed to handle sensitive and confidential situations, follow instructions effectively and provide accurate information with courtesy and tact. Must have a professional, customer service approach to provide a good positive impression of ALA via telephone, electronic communication and both in person and through virtual communication channels.
High computer literacy, with advanced knowledge of MS Word, Excel, PowerPoint, Outlook, Office software and Adobe Acrobat. Willingness and ability to learn new software applications. Database management experience, preferably with iMIS and MS Accessor other association management system as well as experience with SharePoint.
Ability to organize and prioritize multiple projects successfully in a generalist environment, working with minimal supervision, and completing projects to meet tight deadlines. Experience with complex project coordination required.
EDUCATION AND/OR TRAINING:
At least 3 years of professional experience, preferably in an association or non-profit environment
BA/BS degree in Business Administration or Communications, or other closely related field or equivalent combination of education and work experience.
ALA is the premier professional association connecting leaders and managers within the legal industry. We provide extensive professional development, collaborative peer communities, strategic operational solutions and business partner connections empowering our members to lead the business of law.
