The part-time Membership Assistant provides overall support to ACC’s Membership operations by providing customer support to existing and prospective members.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
Assist with the recruitment of members, by gathering new prospect information from various sources and entering data into the AMS to achieve annual new member goals.
Input data (new member applications, updates to member records, subscriptions, process online and “front door” batches) into the AMS, performing data quality checks to ensure that the system is always accurate and current.
Respond to membership inquiries received by email, regular mail, and telephone, providing follow-up as needed.
Responsible for reconciling lockbox batches to ensure all payments received by the bank have been entered into the database.
Research member records as requested by staff, volunteers, and members.
Handle appropriate administrative duties for the department to include record-keeping and following up with communications to members, including generating and sending individual invoices as needed.
Handles appropriate administrative duties for department.
Other tasks as assigned.
High School Diploma or GED is required. Associate degree is preferred.
At least one-year experience in association sector or other demanding client base
Operating membership programs/software on similar database preferred.
Communicating with customers/members of private sector organizations
Proficient in learning new technology
Strong analytical and critical thinking
Ability to track, analyze and communicate data effectively.
Superb Microsoft Office skills (Word, Excel)
Excellent oral and written communication skills
Experience in multiple coding languages such as HTML, CSS, PHP, Java, and Python. Solid understanding of front-end and back-end development.
Extensive experience with content management systems and eCommerce platforms.
Proven success in developing and executing web development strategies that drive business growth.
Data-driven with strong quantitative and analytical skills.
Excellent team player who values other views and can earn stakeholder confidence quickly and exert influence.
Proactive, flexible and able to function in a fast paced, evolving work environment
Highly motivated, team oriented individual with strong organizational skills
Ability to manage multiple projects and meet deadlines.
WHAT ACC PROVIDES YOU
The flexibility of a hybrid schedule (only two days in the office on either Tuesday, Wednesday, or Thursday) and remaining days you can work from home.
Competitive base salary and benefits including:
401K match, annual bonus, and an additional annual employer retirement contribution
Office conveniently located in downtown Washington, DC with onsite fitness center and easy access to the Metro Center station.
Please visit our Careers page at https://www.acc.com/about/careers-at-acc to view a complete job description and to apply for this opening. ACC is an Equal Opportunity Employer and is committed to diversity, equity and inclusion in the workplace.
The Association of Corporate Counsel (ACC) is a global bar association that promotes the professional and business interests of in-house counsel who work for corporations, associations, and other organizations. We support our members by delivering a mix of relevant, timely services including information, education, networking, and advocacy.
We work diligently to anticipate and understand the needs of the in-house bar, help members deliver services to their corporate clients efficiently, promote the value of in-house services, and influence the practice of law as it affects the in-house bar.
With more than 45,000 members employed by over 10,000 organizations in 100 countries, ACC connects its members to each other and to the people and resources necessary for their personal and professional growth.