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Details
Posted: 28-Feb-23
Location: Madison, WI
Type: Full Time
Salary: Wage $21.00 - $23.00/hr
Categories:
Sales
Salary Details:
Depending on performance, individual hired is expected to transition to outside sales in approximately one year. With that change comes a change to salary and a company vehicle.
Preferred Education:
4 Year Degree
WATDA Services, Inc. is a for-profit division of the Wisconsin Automobile & Truck Dealers Association, a 501(c)6 trade association serving automobile, truck, motorcycle and RV dealers in Wisconsin. We are hiring a Customer Service Salesperson to work closely with the Account Manager and other team members in a collaborative office environment.
Responsibilities:
- With account manager, recommend appropriate goods and services for customers: take calls, find products/suppliers, obtain pricing, enter orders, create files, handle proofs, handle questions/problems, price order, process supplier invoice, invoice orders
- Develop a rapport with customers, demonstrating a friendly and helpful manner - take orders over the phone, enter orders, serve as backup for invoicing; develop competency in handling other Association calls
- Learn order processing, accounting, Office 365, and e-commerce software. Accurately record sales order, item properties, products and services offered
- Foster a professional, positive and pleasant working relationship with customers and members of the customer service sales team
- Transition to outside sales calls - working with Sales and Membership, develop a process to determine where calls will be made and what in-dealership support is needed, call on dealerships to present and sell WATDA Services products and services
- Develop strong, positive customer relationships
- Maintain a neat and clean appearance
Qualifications:
- Associate or bachelor's degree or equivalent experience preferred
- 2+ years of customer service or sales experience preferred
- Ability to cooperate with and support other members of sales and customer service team
- Strong verbal communication skills in the English language
- Strong computer skills
- Willingness to interact daily with customers from a wide range of cultures and backgrounds
- Must be comfortable working independently and making minor decisions without direct supervision
- Good sense of organization and keen attention to detail
- Knowledge of customer service best practices and desire to participate in trainings and professional development
- Ability to perform well in a fast-paced working environment
- Automobile dealership experience preferred
- Full time Mon-Fri, 8:30 - 5:00 pm, limited flex scheduling available1-2 Saturdays per year for trade show events
About WI Auto & Truck Dealers Association
The Wisconsin Automobile & Truck Dealers Association (WATDA), located in the heart of Madison, WI, is the only trade organization representing franchised and used car and truck dealers in Wisconsin.
https://careers.dfwae.org/jobs/18261311/customer-service-sales
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