Washington, DC based association management firm seeks highly motivated individual to provide member services, certification, and project management support for a start-up client. This individual will have the opportunity to learn a variety of areas of association management and work closely with the Executive Director and leadership on the development of a startup organization.
Develop an online member portal, hosted on the Client's website
Prepare and distribute all annual dues invoices and reminder notices, as required
Pursue outstanding receivables
Maintain accurate and up-to-date membership listings, mailing lists, and additional contacts.
Respond to membership inquiries.
Process new membership applications and assist with developing and providing any approved new member welcome materials.
Prepare and distribute all approved correspondence and information for the collection of annual dues including dues commitment forms, invoices with cover letters, reminder notices
Review and maintain membership materials
Send membership materials to prospective members
Collaborate with Executive Director to support certification program and credentialing
Assist in development of education program
Answer main phone number and info@ email; direct inquires
Edit and maintain website
A minimum of three years of experience in member services and/or certification and credentialing
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Extremely organized with strong attention to detail
Ability to meet deadlines
Excellent communication skills (both verbal and written)
Excellent customer service and ability to work with members in person, on the phone and electronically
Comfortable in a fast-paced environment and able to manage multiple projects
Exceptional problem-solving capabilities and resourceful under pressure
Ability to work both in a team environment and operate independently
Previous executive support experience is a plus
There is 5-10% annual travel anticipated for this position.
This is a largely sedentary position that requires the ability to speak, hear, see and lift small objects up to 20 lbs.
Candidates with experience in certification and credentialing are preferred.
Association Management Companies, or AMCs, are for-profit businesses that manage associations to help them grow and prosper. They offer the expertise, staffing and resources that allow professional associations, trade groups, not-for-profits and philanthropic organizations to effectively manage day-to-day operations and advance their long-term goals.
A career with AMS offers you the opportunity to manage your career path in a fast paced, hands-on, results-oriented environment. AMS is always on the lookout for talented professionals seeking the next exciting step in their careers. At AMS you will have the opportunity to work in multiple roles for multiple organizations (often simultaneously!) across a wide array of industries.