NICET (National Society of Professional Engineers)
Type: Full Time
Customer Service and Support
Generous benefit package including major medical, dental, Life & AD&A, 401(k), paid holidays and PTO.
Join the NSPE team. We are looking for a talented customer-centric individual to serve as member of our Customer Service and Data Specialist team. The ideal candidate will have excellent customer service skills, strong prioritization and multitasking abilities, competency with data entry and technology, and be a flexible team player.
The Customer Service and Data Specialist acts as an external-facing representative of NSPE’s Membership Department and NICET to provide exemplary customer service and support. This position delivers precise information regarding the services, products, and materials NSPE & NICET offers in a variety of capacities—including but not limited to fielding external inquiries, troubleshooting problems, and analyzing customer information
Based in Old Town Alexandria, NSPE is a professional association focused on providing professional engineers the resources to ensure that the public can be confident that engineering decisions affecting their health, safety and wellbeing are made by ethical, accountable professionals. But we’re not just invested in our members - we’re also invested in our staff team. We know that our overall success is a combined effort, and we strive to provide opportunities for our staff to learn, grow and thrive.
We hire talented individuals based on our culture and values – the core of which centers around our commitment to uphold a supportive work environment that fosters teamwork and trust.
Excellent customer service skills.
Excellent oral communication and business writing skills.
Strong interpersonal skills, including ability to present a professional first impression of the organization through phone presentation and in-person greeting.
Excellent organizational skills, including the ability to prioritize and manage multiple tasks successfully.
Good marketing skills – knowledge of all products and services, delivery options, and alternative solutions to needs.
Strong computer application skills, including Microsoft Word, Microsoft Excel, Clarus and AMS/database systems.
Knowledge of database research and reporting, and internet research.
Ability to handle a high volume of incoming calls
Ability to work well within a team environment and independently to achieve individual and department goals, adapting quickly to changes in priorities and responsibilities.
Effective negotiation skills to effectively transact business with members, candidates, certification holders, employers, government agencies, staff and the general public.
Effective analytical skills and problem-solving skills, which includes identifying potential problems and recommending solutions.
About NICET (National Society of Professional Engineers)
for The National Institute for Certification in Engineering Technologies (NICET) is a nationally recognized professional certification organization. NICET is the industry leader offering more than a dozen specialty certifications in the fields of Fire Protection, Transportation, Construction Materials Testing and more. The career track certification provides credentialing for entry- to senior-level technicians and is a measure of qualifications relied on by authorities having jurisdiction, government entities, employers and contract specifiers.
NSPE was established in 1934 to realize a simple but vital goal: create an inclusive, nontechnical organization dedicated to the interests of licensed professional engineers, regardless of practice area, that would protect engineers (and the public) from unqualified practitioners, build public recognition for the profession, and stand against unethical practices and inadequate compensation. principles and practices for the benefit and safety of the public.