The Administrative Coordinator is a part-time position (20 hours per week) within the National Center for Healthcare Leadership (NCHL) that is responsible providing overall program support for NCHL’s three premier programs and meetings, database oversight and support, and assistance with other program offerings. This individual will bring skills in the general oversight of program activities and database maintenance and monitoring. Given that is a fully remote position, interested candidates may be located anywhere in the United States. Applicants must be authorized to work in the United States.
Provide high-level administrative support to NCHL team
Serves as primary lead for all Customer Relation Management (CRM) functions and trains staff on various elements as needed
Monitors and provides guidance to all general email inbox inquiries or forwards to appropriate staff lead for response
Updates and maintain NCHL membership database and website
Schedules assigned NCHL-related meetings and conference calls
Takes accurate and thorough meeting notes at specified meetings and conference calls
Provides in-person event support including registration, guest check-in, room set-up, etc. (a few times per year)
Working with event leads, creates online registration for events and manages the registration process
Assists program members with their needs (i.e., registration, listserv, event scheduling, etc.)
Processes registrations for webinars and meetings; this includes handling registration information and sending follow-up reminders, confirmations to attendees, and post-event evaluations
Strong organizational skills with the ability to prioritize multiple tasks with strong attention to detail
Experience with CRMs and Databases (i.e., Member 365, Member Clicks, SalesForce, Access, Excel, etc.)
Must be highly organized, self-motivated, and able to work independently
Strong time management skills and ability to manage multiple responsibilities and meet deadlines
Excellent customer service skills – on phone, by email, and in person
Strong computer and office skills (Microsoft Word, Outlook, Excel, PowerPoint, etc.),
Strong verbal and written communication skills with great follow-through
Hours: This role is part-time and expected to work 20 hours per week, on average. Due to the fact the NCHL team is spread across multiple time-zone this role would ideally be available to work somewhere between 10 AM ET – 5 PM ET.
Established in 2001, the not-for-profit National Center for Healthcare Leadership (NCHL) champions three premier membership programs that advance healthcare leadership. These are the Leadership Excellence Networks (LENS), US Cooperative of International Patient Programs (USCIPP), and National Council on Administrative Fellowships (NCAF). Each of these programs supports a portfolio of interorganizational collaborations that address critical issues facing today’s leaders as they pursue excellence and solutions.