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SME

12999 E Adam Aircraft Circle

NEW! NEW!
Construction Management Association of America (CMAA) Logo
Construction Management Association of America (CMAA)

Remote

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Confidential

United States - Nationwide

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National Air Traffic Controllers Association

D.C.

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ARELLO | Assoc of Real Estate License Law Officials Logo
ARELLO | Assoc of Real Estate License Law Officials

Remote

The Pediatric Orthopaedic Society of North America Logo
The Pediatric Orthopaedic Society of North America

Oakbrook Terrace

CPAmerica, Inc.

Remote / Gainesville, Florida

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Gerontological Society of America

1101 14th Street NW, Washington DC 20005

Equipment Leasing and Finance Association

1625 Eye Street NW, Washington, DC

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Futures Industry Association

D.C.

American College of Foot and Ankle Surgeons Logo
American College of Foot and Ankle Surgeons

O'Hare Area

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Michigan Biosciences Industry Association

Ann Arbor, MI

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Water Environment Federation

Alexandria, Virginia

American Academy of Otolaryngology-Head and Neck Surgery Logo
American Academy of Otolaryngology-Head and Neck Surgery

Alexandria, Virginia

American Academy of Otolaryngology-Head and Neck Surgery Logo
American Academy of Otolaryngology-Head and Neck Surgery

Alexandria, Virginia

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Colorado 811

Golden, Colorado

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American Society for Radiation Oncology

Arlington, VA

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Enterprise Wireless Alliance

Herndon, Virginia

American Association of Airport Executives Logo
American Association of Airport Executives

Alexandria, VA

National Scholarship Providers Association Logo
National Scholarship Providers Association

Remote

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Manager, Member and Customer Care
The nation’s leading advocacy organization for children’s healthcare seeks a customer service focused leader to manage the daily activities of member and customer care staff to ensure premier service and quality in every contact.     Some duties include: Manage and balance inbound contact volume between phone and e-mail to optimize service to members and customers by assigned staff. Ensure customer service telephone call que is adequately staffed daily. Manage quality care metrics and activities as guided by the Director, analyze data, and recommend process improvements and coaching for assigned team to ensure the delivery of premier member and customer service. Support and collaborate with Director and other AAP teams to assist in testing, r


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