As the Director of Membership, you serve as the face of AHP to our 7500+ members and as a critical voice of our members to our internal team. You lead a team of membership and account management professionals who manage the entirety of our membership process, both in delivery of superior account management and in management of the cycles of renewal throughout the year. AHP has three types of membership, traditional individual members, institutional members and our “AHPrime” membership which is a group of members in greater partnership with AHP and with one another. You’ll work with all of these members to ensure that AHP is supporting them and inspiring them as they work to transform healthcare through philanthropy.
This role is perfect for someone who loves equally talking and working with members and tracking and achieving membership renewal and growth goals. You will also be managing a team, so being interested in growing and developing colleagues is also critically important. Finally, because AHP is a small organization, there will be lots of opportunities to learn more about all sides of the business, to partner with our collaborative team, and to play a key role in setting AHP up for success.
We’re looking for someone who:
Embodies AHP’s values of collaboration, member service and honesty at all times and positively promotes AHP’s culture in interactions with colleagues and members alike
Supports all internal team members and departments in accomplishing the Association’s mission, vision, and goals
Achieves membership growth and retention goals
Keeps membership reporting current and works with CFO and CEO to manage rolling projections and to develop annual budgets
Engages with the content and events produced by AHP, becoming a subject matter expert in order to help members navigate AHP’s offerings, and to serve as a guide for members needing help finding resources they need
Oversees key member volunteer committees including the mentor program and the membership engagement committee, and works with marketing to encourage member participation in all AHP’s committees
Gathers input formally and informally from members to ensure AHP remains relevant and in touch with their needs
Watches for new and different ways AHP can support and delight members, eagerly working to improve AHP’s member benefits, products and services
Negotiates contracts, including working through legal questions with members and with AHP’s legal counsel
Manages complex pricing models and communicates pricing to the membership team, CEO and members with the highest level of accuracy
Establishes and cultivates key business relationships with key internal and external stakeholders
Fosters great morale on the membership team and across all of AHP
Chooses, hires, trains, manages and grows the membership team
Training/Certifications:
Bachelor’s degree
5-10 years of experience in membership, account management or business-to-business marketing and/or sales
Previous association experience desired but not required
Skills/Knowledge:
A can-do attitude and a preference for a collaborative work environment\
A deep member service ethic
A bias toward learning, innovating and growing
Demonstrated success in setting and achieving revenue goals by recruiting and retaining members
Exceptional communication skills in all formats – written, oral and presentation
Project management skills to manage schedules and deadlines for ongoing initiatives
Ability to work as part of a team and independently; put differently, you are a self-initiator but also a team player
Comfort with assuming risk, taking responsibility and acting even in ambiguity
Experience with customer CRMs (we use IMIS, so experience with iMIS is a plus)
Expertise in all major business software applications (Adobe Creative Suite, Microsoft Office etc.)
