Job Summary: The Associate, Member Services & Chapter Support position serves as liaison and support coordinator between the internal Content team and Professional Development team to support the production and execution of FEI/FERF content, (virtual) conferences, webinars and (virtual) events. The position is also responsible for providing general administrative support to the Member Services and Chapter Support team. This position is based at FEI’s National office, located at 89 Headquarters Plaza, Suite 1462, Morristown, NJ and can be fulfilled virtually.
Primary Duties and Responsibilities:
Support Professional Development Team:
Engage members and customers through facilitation and execution of virtual (professional development) events, conferences, and webinars on topics of interest to our members.
Regularly update and manage the global events calendar.
Create events, conferences and webinars using the internal website software and CRM database to allow for seamless registration process.
Provide logistical support in identifying, contacting and on-boarding speakers for virtual (professional development) events, conferences, and webinars.
Serve as Point of Contact for sponsored webinars to coordinate the collection of deliverables, facilitating the logistical dry-run sessions and ensure overall smooth running of the virtual event.
Process and reconcile Continuing Professional Education (CPE) credit release lists.
Coordinate marketing timelines for virtual (professional development) events, conferences, and webinars.
Support Member Services and Chapter Support Team
Provide general administrative support to the member services and chapter support team.
Provide quick, accurate solutions to member and customer concerns and follow up to ensure resolution.
Regularly update and maintain the CRM database to ensure all member data is correct and up to date.
Process new member applications and support the on-boarding of new members.
Represent the brand voice and organization culture in all member and customer interactions.
Educational/Training Requirements:
Bachelor’s degree or equivalent work experience required.
Experience:
1+ year experience with:
Delivering customer care/service across channels (phone, email, chat, social);
At Financial Executives International (FEI), our goal is to ensure that members receive the best benefits and services while experiencing the highest levels of membership satisfaction. For 90 years, FEI has built a strong membership foundation through Technical Committees and 65 chapters across North America and is consistently growing and prospering – a direct result of supportive and dedicated employees.
If you are seeking a rewarding career working with the C-Suite and most senior-level positions within the financial community, then joining the FEI team is right for you.
FEI employees adhere to a code of conduct that is displayed in their daily performance:
Integrity;
Respect;
Partnering;
Open Communication; and
Innovation.
FEI offers generous benefits, including life insurance, AD&D insurance, long-term disability, medical, dental, vision, FSA, 401(k), PTO, paid holiday, and vacation time.
