Do you love creating exceptional event experiences? Do you believe little wows add up? American Gem Society (AGS), a leading nonprofit trade organization in the jewelry industry, is currently searching for an Experience Manager. This team member will use his or her talents to execute the AGS portfolio of events, which serve as touchpoints for our members and the industry. Reporting to the Director of Membership Strategy and Experience, the Experience Manager is responsible for all aspects of the annual operating plans relating to events and education-related programming.
The successful candidate must have a professional, friendly, and helpful demeanor, and be a self-starter. The position operates in a fast-paced, deadline-oriented work environment with varied priorities and responsibilities. Previous event planning experience is a must!
To truly excel in this role:
You have a focus on keeping projects and people organized and moving towards a common goal/deadline while also maintaining standards and best practices
You regularly utilize strong professional judgment while calling upon diplomatic skills (both internally and externally)
You are comfortable speaking in front of staff, members, volunteers, etc.
You have strong customer service and interpersonal skills
You have strong organizational skills, attention to detail, follow-through, and the ability to multi-task
You have experience leading project teams
You are a quick learner who isn’t afraid of technology and quickly picks up new software and systems
You are able to work independently, manage groups of volunteers and co-workers, and establish/meet deadlines
Work with Director of Membership Strategy & Experience to develop goals and action plans for events, programs, and sales
Recommend new in-person, virtual and hybrid models, and work to identify new revenue opportunities
Research and identify diverse, relevant paid and non-paid speakers
Develop relationships across the membership to understand learning opportunities and identify subject matter experts
Manage strategy of all events, programs, and sales touchpoints maps and campaigns
Oversee creation of marketing collateral and communications that support events, programs, and sales as well as executes special projects as needed
Responsible for assigned team and project-based decisions. Researches policies/solutions and reports to Director of Membership Strategy & Experience concerning various projects
Liaison for all Board committees, subcommittees, and task forces managed within the events, programs, and sales sector
Manages internal team, including onboarding/training, annual performance and salary reviews, etc., with assistance of Director of Membership Strategy & Experience
Other duties as needed
Events, Programs, and Sales Responsibilities:
Primary decision maker for all events, programs, seminars and sales of Society, and manages the execution thereof
Primary point of contact for all relevant vendors
Works with cross-departmental teams in the execution of all aspects of events, programs, and sales through delegation and project management
Manages all Society sales initiatives including targeted memberships, registrations, sponsorships, advertising, scholarships, etc.
Proactively seeks to innovate events, programs, and sales through new or enhanced experiences
Works closely with the Database Administrator to ensure the correctness of data relating to events, programs, and sales
Represents the Society during events, programs, and sales opportunities
Support strategic plan implementation, as needed
Budget and strategic planning
Risk management planning
Event site design and management
Excellent communication skills, including writing and proofreading skills
Ability to manage multiple projects and programs, with minimal supervision
Excellent interpersonal skills both in person and by phone, with high professionalism
Excellent customer service skills and high expectations for quality
Proficient with the latest version of MS Office and databases
Required education and experience:
Bachelor’s degree required in business, communications, hospitality management, marketing, or public relations
5-7 years of directly applicable experience in the event/meeting planning industry required, preferably education conference planning
3-5 years event staff supervision experience required
CMP or CMM required
We are a team of passionate, inspired, empowered association professionals. With teamwork at our core, we make a difference by serving our members and clients to the best of our abilities every day. We believe our people are our greatest assets, so we attract and retain employees with our competitive compensation and benefits package, not to mention a great work environment.
We offer a competitive benefits package, which includes medical, dental, vision, and life insurance as well as short-term and long-term disability and employer-matched 401(k). Our regular work schedule is 37.5 hours per week, Monday-Friday.
The American Gem Society is an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected categories.
Visit our website at www.americangemsociety.org for more information on our company.
About American Gem Society
The American Gem Society is the country's preeminent jewelry trade organization dedicated to consumer protection.