Communications/Editorial, Customer Service and Support, Education and Training
Required Education:
4 Year Degree
Job Summary
The Manager, Certification Test Development will be involved with managing and overseeing Certification operations programs and activities including, but not limited to: processes related to the credentialing programs, handling candidate testing inquiries, administering portions of the certification portfolio, and assisting with Certification projects. This position ensures that all activities and requirements regarding all ASCM credentialing programs are met. Serves as first level manager with at least 1 or more years of professional experience within an association. If you are seeking a fantastic opportunity that will allow you to use your abilities, knowledge, planning and technical skills within a fast-paced non-profit organization, then we want to hear from you.
Essential Functions and Responsibilities:
Manage the overall test development process including but not limited to serving as primary point of contact for certification committee, exam sub-committees and certification vendors on the development of testing policies, procedures and guidelines, Job Task Analysis updates, and item writing/banking for the certification programs;
Manage committee review, approval and publication of ASCM exams, including analysis of psychometric data and proof exam forms for content clarity, accuracy and readiness for publishing;
Interact with certification database management system (Aptify) to generate basic reports and statistical data, including but not limited to: candidate survey data, exam pass rates and testing trends;
Provide timely response as point of contact for candidates and committee volunteers regarding testing and certification inquiries;
Create, update and manage certification web content related to testing, scoring, and item creation process;
Monitor certification activities to ensure compliance with external standards, best practices, industry accreditation and ASCM policies and procedures;
Ensure Certification process documentation is kept current and accurate;
Manage certification and test development related projects, including testing and implementation for new Certification Initiatives as necessary;
Adhere to ASCM and Certification policies and procedures;
Other duties as assigned.
Qualifications Required:
Bachelor’s degree (B.A. or B.S.) or its equivalent from a four-year college;
1 year of experience in association environment such as test development, certification professional development or member services;
Proficiency in MS Suite, databases, spreadsheets, as well as research using the web.
Qualifications Desired:
At least 1 year of project management experience;
Demonstrated proficiency with customer relations and time management;
Background in educational testing and assessment industry.
Knowledge/Skills/Abilities:
Ability to maintain a high degree of confidentially;
Ability to prioritize and execute on multiple, simultaneous, complex priorities, while multi-tasking to meet individual and the department-related deadlines;
Ability to learn new computing systems and programs;
High degree of proficiency with common computer programs and office software;
Interpersonal, written/verbal communication and customer service skills to work effectively with people of diverse talent and background;
Strong attention to detail;
Application of common sense understanding to supply or to carry out instructions furnished in written, oral and diagram form, and effectively deal with problems;
Problem analysis and problem resolution at both strategic and functional levels.
About ASCM
As the largest non-profit association for supply chain, ASCM is an unbiased partner, connecting companies around the world to the newest thought leadership on all aspects of supply chain. ASCM will be built on a foundation of APICS certification and training and will drive innovation in the industry with new products, services and partnerships that enable companies to further optimize their supply chains, secure their competitive advantage and positively impact their bottom lines.
In addition to being certified as a Great Place to Work®, ASCM offers a generous benefits package, including: coverage of 85-90% of benefit costs for medical/prescription, dental and vision insurance benefits; a 401K match; flexible spending accounts for medical expenses, dependent care and mass transit; tuition reimbursement; a relaxed environment; and a healthy work-life balance.
ASCM is headquartered in Chicago, Illinois. To learn more about ASCM, visit ascm.org.
