The Database and Systems Administrator is responsible for overall computer technology operations to include user and desktop support (hardware and software, and data/database management, and website maintenance to achieve desired association results). Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services for the association. The Database and Systems Administrator supports and reports directly to the Associate Executive Director.
Remote work may be considered for eligible candidates.
Coordinates and implements systems and technology solutions for NACAS in partnership with third party vendors and other staff.
Manages all aspects of member-facing software systems, such as the Association Management System (AMS), event registration software, survey tool, mobile app, online community, website, NACAS Marketplace, webinar software, and mass-emailing software. This includes but is not limited to:
Manages user accounts, assistance, and training for both internal staff and external members.
Ensures quality of software performance by testing systems, installing software, configuring and assigning security levels, repairing and/or troubleshooting, monitoring systems, and assessing outcomes of technology solutions.
Manages Event Registration Software and NACAS App development and implementation.
Works directly with third party vendors to ensure quality service, to troubleshoot issues, and implement new features or software updates as appropriate.
Respond to help desk tickets related to these software systems. * Maintains the structure and workflows of the Association Management System (AMS), including but not limited to assisting staff with reporting solutions, applying workflows to match business needs of the organization, and working with stakeholders to ensure the most efficient and successful use of the AMS.
Responsible for data integration between AMS and various integrated systems.
Maintains all association webpages, including www.nacas.organd sub-pages hosted/supported by third-party vendors including, but not limited to: the Lounge (Higher Logic), the Helpdesk (FreshDesk), andCareer Center (Boxwood).
Manage day-to-day relationship with third party IT service providers to maintain all hardware and software used internally by staff, and monitoring the third party support of:
User accounts, assistance, and training for staff
Preservation of software and hardware by testing systems, installing software, configuring and assigning security levels, repairing and/or troubleshooting, auditing systems, and assessing outcomes of technology solutions.
Response to help desk tickets. * Manage an inventory of laptops and other technology equipment, working closely with the Associate Executive Director and Director of Finance to ensure equipment is replaced within appropriate depreciation schedule.
Please note: This job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Key benefits include:
Health and dental insurance (90% of premiums paid by NACAS for employee, 80% for family members added)
Life insurance and long-term disability insurance paid by NACAS
10% salary contribution to a 401(k) plan after one year of employment
The items below are representative of the knowledge, skills, abilities, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge and Skills Requirements
Bachelor’s degree and minimum three years (3) of related work experience required.
Submitted Cover Letter is required for consideration.
Must have experience in:
HTML5, Visualforce, Apex, CSS, PHP, JS
Database management and reporting, preferred experience in Salesforce.
Highly organized with a strong orientation to detail.
Demonstrated ability to manage projects and meet deadlines with minimal supervision.
Ability to work independently and as a member of a collaborative environment.
Excellent written and oral communication skills.
Strong customer service skills (internal/external).
Founded in 1969 as the National Association of College Auxiliary Services, NACAS is the largest auxiliary services support organization serving higher education. Our membership includes 4-year and 2-year colleges and universities in the United States, Canada, and around the world. NACAS provides extensive opportunities for members to share ideas, develop business solutions, enhance programs and revenues, and develop meaningful professional relationships.