Summary: The Manager of Member Services is responsible for increasing engagement of members throughout NGA’s member companies as well as member recruitment and retainment. The Manager will assist in the development and implementation of initiatives and programs related to member outreach and relations while helping to attract and onboard new members to NGA. In addition, the Manager is responsible for ensuring the accuracy and completeness of data within the Association Management System.
Engage in outreach activities for new and current members
Manages onboarding and orientation programs for new and reinstated members
Supports programs to support individual members and promote membership, including:
Member recognition program
Coordinating with other departments to enhance members-only offerings and segmentation on current and new initiatives
Maintaining and updating membership engagement report
Performs data entry and ensures integrity of member and prospect information contained within the Association Management System
Partners with other NGA team members to develop strategic plans to target and onboard new member prospects
Provide exceptional customer service and support to NGA members
2-4 years of experience in an association or nonprofit organization
Experience in sales a plus
Hands-on experience with association management software
Must be able to effectively write reports and business correspondence
Must possess a positive and proactive attitude along with excellent communication, specifically written, and interpersonal skills
Must be a self-starter, who is proactive and has a strong work ethic and can-do attitude
Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint.
Attention to detail and able to work cooperatively in a small, team environment
Available to travel (anticipate 15-25% travel)
Other duties as assigned
All applicants should send resume, cover letter and salary requirements upon applying for the job.
About National Grocers Association
The National Grocers Association (NGA) is the national trade association representing the retail and wholesale grocers that comprise the independent sector of the food distribution industry. An independent retailer is a privately owned or controlled food retail company operating a variety of formats. NGA members include retail and wholesale grocers, state grocers associations, as well as manufacturers and service suppliers.