The Marine Technology Society (MTS) serves nearly 2,000 marine technologists from industry, government, and academia from 39 countries. As the Manager of Member Services, you will be part of a dynamic society advancing marine technology development and research.
MTS offers members networking opportunities through meetings and conferences, opportunities to publish research in the MTS Journal, and volunteer leadership experiences.
MTS WORKPLACE VALUES
MTS believes in providing high quality member service by listening to our member needs, effectively responding to member requests in a timely fashion, and striving to improve member benefits.
MTS believes in excellence, honesty, integrity, and accountability and anticipates all employees will share those beliefs.
MTS believes in teamwork, collaboration, open communication and respect for all collaborators.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Manager, Membership Services will play a pivotal role implementing initiatives that attract new members, retain current members and enhance benefits and foster member engagement. In collaboration with the Executive Director, the MTS Board and the Communications staff, the Membership Manager will implement and evaluate initiatives to improve service and quality for members, both individual and corporate, and manage the day-to-day processing of all membership records. This includes the following essential functions:
Conducts all activities related to MTS member acquisition, onboarding, retention, dues structure, multi-channel renewal and communications needed to achieve MTS’ Strategic Plan and organizational membership goals.
Develops new, proactive programs to increase membership and further engage existing members.
Responsible for acting as the main point of contact for members.
Works with Accounting staff on bi-weekly reconciliation of membership dues.
Responsible for personally calling existing, prospective and inactive members to determine member needs and reasons for not choosing to renew memberships.
Works with staff on communicating member needs, services, and pertinent information for website, newsletters, and other communication vehicles.
Responsible for maintaining the integrity of the membership database and generating and processing renewal notices.
Monitors and reports on key metrics related to membership and generate reports to inform engagement strategy.
Works with staff to develop and support renewal and recruitment campaigns, as well as define targets and audiences.
Provides strategic guidance, support, and resources to Section leadership that is consistent with MTS mission and vision. Establishes and manage productive relationships with Section leaders to enhance the connection between MTS and each Section.
Works with staff to produce/coordinate special programming for Sections during meetings (e.g. MTS Council Meetings twice annually, etc.)
Works with staff to develop membership marketing and promotional materials, including applications, welcome kits and other collateral.
Produces accurate lists of members and membership segments, upon request, for use by other staff members.
Other duties as assigned.
Bachelor’s degree required.
7 years of professional experience and at least 5 years of experience performing equivalent work.
Experience working with Customer Relationship Management (CRM) software (MemberSuite strongly preferred).
Experience and demonstrated proficiency with MS Office (Word, Excel, PowerPoint) and an openness to learning and working with new technology.
Strong general tech-savvy, ability to learn and absorb new technologies (such as CRM platforms, membership communication platforms, mobile apps, etc.) at a rapid pace.
General understanding of nonprofit bookkeeping (must interface with MTS bookkeeper on membership reconciliations) in the context of accrued accounting methods (deferred revenues).
Strong interpersonal and relationship-building skills.
Ability to exercise highest level of discretion on both internal and external confidential matters, and to maintain high level of confidentiality, included but not limited to strategic planning initiatives, contracts, budgeting, and personnel matters.
Demonstrate attention to detail.
Ability to work in a small team environment.
Ability to work with contractors.
Experience developing and implementing membership programs.
Experience setting and achieving annual membership targets.
Strong verbal and written, listening and communication skills.
Superior management and analytical skills.
Ability to strategically solve problems and make effective decisions.
Ability to travel up to 4 weeks per year.
SALARY AND BENEFITS
Commensurate with experience
40 hours per week, up to 2 days flexible telecommute option after 90 days
2 weeks paid annual leave
Must have the ability to apply common sense understanding to carry out complex, multi-step instructions and make appropriate independent decisions as necessary. Regularly required to sit, frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear. Must be able to lift objects up to twenty-five (25) pounds. Work mostly in a typical office setting with quiet to moderate noise level.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The Marine Technology Society was incorporated in June 1963 to give members of academia, government and industry a common forum for the exchange of information and ideas. Our guiding purpose is:
“To promote awareness, understanding, advancement and application of marine technology.”
Today, MTS is a growing organization, boasting a membership of businesses, institutions, individual professionals and students who are ocean engineers, technologists, policy makers and educators.
Our mission is to:
Facilitate a broader understanding of the relevance of marine technology to wider global issues by enhancing the dissemination of marine technology information
Promote and improve marine technology and related educational programs
Advance the development of the tools and procedures required to explore, study and further the responsible and sustainable use of the oceans.
MTS’s long-range vision is to be the leading authority and advocate for marine technology and resources while promoting member success and public understanding.
Telecommuting is allowed.
About Marine Technology Society
The Marine Technology Society was incorporated in June 1963 to give members of academia, government and industry a common forum for the exchange of information and ideas. Our guiding purpose is:“To promote awareness, understanding, advancement and application of marine technology.”Today, MTS is a growing organization, boasting a membership of businesses, institutions, individual professionals and students who are ocean engineers, technologists, policy makers and educators.