SmithBucklin, a 100 percent employee-owned association management company, is looking for a Portfolio Director to join our Events Services unit.
The Portfolio Director, Event Services is the key strategic events leader for an assigned portfolio of client organizations within a specified SmithBucklin industry practice: Healthcare + Scientific; Technology; or Business + Trade. The Portfolio Director partners with client organization executives to develop events strategy for both Association Management and Event Services clients in the portfolio. The Portfolio Director leads and manages a dedicated team of 25-30 industry professionals to deliver revenue-generating events with service excellence, operational quality, and mission impact for client organizations. The Portfolio Director is accountable for portfolio profitability, team staffing and performance, client relationships, customer satisfaction, and ensuring the client organizations’ return on events investment. The Portfolio Director may lead and/or participate in growing recurring account revenue, as well as in new business development efforts.
Your Key Responsibilities Will Include:
Relationship Management: The Portfolio Director will maintain strategic, collaborative, and high trust partnerships with client organization leaders and stakeholders.
Establish him/herself as a valued thought partner
Understand mission and event priorities for all client organizations, ensure team alignment
Monitor and ensure timely and effective resolution of client concerns
Business Leadership: The Portfolio Director ensures portfolio profitability and contributes to revenue growth and new business development.
Work in partnership with peers to develop and implement a business strategy designed to grow revenue and enhance profitability, productivity, and efficiency for client portfolio
Manage margin and budgeted services fees to generate predictable, consistent financial results for client portfolio
Lead forecast, budget, and cost analysis processes for client portfolio
Define event service offerings, value proposition, service level agreement, and guidelines for customization within the portfolio, based on understanding of client organization mission and needs
Monitor performance trends within portfolio (registration, housing, etc.) to ensure team’s timely response and action
Lead or participate in growth of Unit revenue thru new business pricing and strategy development, identification of client/industry prospects, cultivating referral and new business sources, and building unit capacity to support new business development
Ensure operational efficiency and adherence to shared Unit processes, customer service standards, and service delivery excellence
Serve as member of the Event Services leadership team, participate in establishing and implementing Unit strategy
Act as a partner to SmithBucklin Corporate Sales and SmithBucklin Industry Practice Leadership on new business, client retention opportunities and overall client strategy
Team Management: The Portfolio Director leads a team of 25-30 event management professionals in the operationally efficient and high quality delivery of events that achieve each client organization’s respective mission.
Set strategic and operational priorities for the events team and ensure consistent, high caliber execution and client service
Optimize events team staffing and utilization for best client service
Hire, train, and manage events team, ensuring successful onboarding, timely feedback, performance management and career development
Continually work with the events team to identify and introduce process improvements and efficiencies within client portfolio
Coach and develop team to ensure strong performance and high engagement
Foster a team and unit culture of communication, collaboration, service excellence, continuous learning, and innovation
Partner with Event Services Operations leader to identify team skill gaps and implement training to build capacity, expertise and skill of team members
Work with Unit peers and Human Resources Business Partner to execute staff management and life cycle events
Value Creation: The Portfolio Director facilitates the continued evolution of the Event Services Unit structure, operations, and brand within the company, the events and association industries, and with client organizations.
Serve as a strategic voice of Event Services within SmithBucklin
Identify and leverage data and resources to enhance ROI on client organization’s event strategy
Serve as brand ambassador and talent magnet, enhancing SmithBucklin visibility by actively participating in key industry events and cultivating an active professional network
Champion corporate or unit initiatives and lead communication of Event Services and SmithBucklin-wide change initiatives within portfolio, team, or Unit
8-10 years’ experience managing client, department, or unit profitability
Demonstrated strategic thinking and strategic impact
Large team/large staff leadership experience
Demonstrated relationship management skills
Deep working knowledge of business event strategy and its subcomponents
Multi-client professional services experience
Familiarity with Events Industry relations and suppliers (e.g., Convention visitor bureaus, hotel brands, decorators)
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
About SmithBucklin Corporation
SmithBucklin is the world’s largest association management and professional services company. Founded in 1949, the company provides full-service management and outsourcing services to trade associations, professional societies, technology user groups, corporations, government institutes/agencies and other nonprofit organizations. SmithBucklin’s mission is to drive growth for its client organizations and provide uncompromised stewardship for their long-term prosperity. SmithBucklin offices are located in Chicago, Washington, D.C., St. Louis and St. Paul, Minn. and the SmithBucklin + MCI Worldwide Partnership provides client organizations with seamless association and event management services from more than 40 offices throughout the world. The company is 100 percent employee owned.