Education and Training, Project Management/Program Development
The Director of Professional Development is responsible for translating company business strategy into actionable plans for life-long learning and continued professional development activities for healthcare quality professionals. This person provides oversight of daily operations for the organizations’ product and program portfolio including core functions related to the Certified Professional in Healthcare Quality (CPHQ) credential. The Director will interact on a regular basis with key committees and leaders, play a central role in the development and implementation of an annual marketing plan, and assist in the financial management of the department. This position has direct staff supervision responsibilities and needs expertise in people and project management, learning science and adult education, customer relations, and volunteer management to be successful in this position.
ESSENTIAL JOB FUNCTIONS
Education Portfolio (50%)
Oversees program and product development and delivery; organizes, directs, aligns, and manages educational programs; implements action plans; monitors, assesses and communicates performance to meet goals; manages vendor alliances and partnerships
Leads NAHQ’s course instructor program including identification/vetting of qualified instructors and ongoing training and development
Evaluates program and product effectiveness to improve current performance and identify future product and program opportunities
Develops customized corporate training program curriculum in cooperation with subject matter experts, as needed
Serves as a learning expert and represents the organization in public venues, conferences, and meetings as needed
Certification Program (35%)
Leads the certification staff team, vendor partners, and a group of cross-functional volunteers to execute on annual item writing, exam development and delivery, and recertification program work plans
Delivers an exam/certification journey that provides an optimal end to end candidate and certification holder experience and delivering desired customer experience
Ensures continued integrity and security of the exam through cross-functional collaboration for successful design, development and delivery.
Leads NCCA reaccreditation process and serve as a liaison to external accrediting bodies
Department Management (15%)
Provides supporting documents and meets with Senior Director on a regular basis to review product line performance
Assists Senior Director in development of annual operating planning and product and program budgets; performs monthly forecasting activities for the department
Leads vendor contracting renewal efforts for education and certification activitiesWorks with the staff team to ensure documentation of policies and procedures to ensure quality control and sustainability of programming
Assists in the application and selection process of various committees and task teams that support the work of the department and provides facilitation support for these committees year-round.
Performs staff management duties, including recruitment, evaluation, and day-to-day management
Provides planning and onsite support for professional development activities occurring at NAHQ’s annual conference
Other duties as assigned
PHYSICAL, MENTAL DEMANDS & WORKING ENVIRONMENT
Lifting: Depends on Position – will use proactive safety measures.
Vision: Computer, phone, client interaction
Goal oriented, self-starter, highly motivated and driven with a focus on service excellence. Able to handle multiple responsibilities simultaneously.
This is person is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work in a team environment and embraces learning and change. NAHQ is a collaborative, innovative, and open environment that asks its staff to be responsible for multiple programs, utilizing a variety of skills.
Ability to travel 10-15% annually
MINIMUM QUALIFICATIONS AND EXPEREINCE
Bachelor’s Degree. Master’s in Education, Training or related area preferred.
8 years of experience in professional development, training, or related work area; health professions a plus but not mandatory
Demonstrated success in leading teams and/or direct supervisory experience required
Demonstrated experience with certification, accreditation, credentialing, professional education or assessment program management
Addition to the knowledge/experience above:
Project Management conception/scoping, team work and working with content developers
Leadership and management principles as they relate to non-profit/voluntary organizations; focused on high-impact, high-performance, balanced with sincere interest in pursuing a staff culture of learning and inspiration
Customer relations/member relations management systems and learning management systems
Vendor Management; contracting
Expertise in the following areas a plus:
Adult learning and designing innovative instructional methods
Expanding programing into international markets
Computer experience: Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook and/or other data related software.
Adaptability: Demonstrate a willingness to be flexible and serve in different roles on team initiatives when need to ensure success; versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency
About National Association for Healthcare Quality (NAHQ)
NAHQ is a professional association that works to prepare a coordinated, competent workforce in the profession of healthcare quality. NAHQ has a membership of just over 7,000 in addition to 11,000 individuals across the globe hold the CPHQ designation. NAHQ has a projected 2019 organizational budget of $7 million dollars.
NAHQ defines the standard of excellence for the profession and provide healthcare quality professionals the support they need to meet that standard. NAHQ offers the only accredited certification in healthcare quality, the CPHQ. We provide comprehensive educational programming for those new to the profession through our Healthcare Quality Principles program, and to those who are experienced professionals, through the HQ Essentials, the competencies required for high-functioning professionals in quality roles of today and tomorrow. These programs, along with our peer-to-peer networking, and member engagement platforms provide healthcare quality professionals the end-to-end support they need to be successful in a fast-changing healthcare environment. Beyond membership, we collaborate with institutions, corporations, and other organizations to advance the profession of healthcare quality.