The Self-Assessment Product Manager provides up to date information, consultation, guidance and coordination of actions by AACE staff, leadership and faculty to meet accreditation, certification, and regulatory requirements. Organizes a variety of complex projects, manages data, information, and functions related to AACE’s education operations. Collaborates with members and subject matter experts (SMEs) to design, develop, and implement high quality programs and products with a focus on AACE’s self-assessment and certification activities (ASAP, ECNU, and other products). Ensures compliance with applicable ACCME and ABIM MOC guidelines. Works within a team to promote continuous growth of AACE education offerings for physicians and other healthcare providers to enhance their professional expertise. Collaborates across AACE departments (including education, marketing, finance, IT and strategic alliances) to market and deliver self-assessment programs and products.
Analyze the educational and practice needs of endocrinologists related to the delivery of care within their specialty and assist in planning educational strategy.
In collaboration with the Director, independently plan, develop, implement and evaluate continuing medical education activities, with focus on AACE’s self-assessment products, certification and certificate programs to ensure compliance with AMA, ABIM/MOC, and ACCME standards and guidelines.
Conceptualize and recommend new self-assessment programs based on market research, communication with AACE’s leadership, membership and staff, and by repurposing content to obtain additional value, including distribution to International markets.
Maintain updated knowledge to ensure self-assessment programs reflect trends and best practices in adult learning, educational technology and physician training and continuing professional development.
Liaise with committees/editorial boards on operational, certification, and accreditation-related issues.
Supervise full time employee and temporary staff to deliver self-assessment programs and products on time and within budget that meet technical and quality standards.
Manages and supports AACE’s ECNU certification program and ensure appropriate resources throughout AACE are used consistently to meet needs.
Employ continuous quality improvement methods and provide troubleshooting strategies to maximize the quality of self-study product and services delivery.
7+ years’ experience developing and delivering education products in a professional learning environment.
Minimum 3 years managerial experience over a small function/area.
Demonstrated experience working with Learning Management Systems and Association Management Systems.
Demonstrated experience with implementing and managing an online learning/self-assessment product function.
Ability to identify emerging content and issues and collaborate with many diverse stakeholders to develop programs.
Ability to deliver on-time and within budget approved projects within established parameters using own judgment and related work experience in executing responsibilities.
Proven ability to troubleshoot and to plan effectively to avoid problems.
Highly-developed interpersonal skills, affinity for networking and demonstrated high level of confidence and poise with a strong service orientation.
Demonstrate personal integrity in interactions with staff, vendors, and with members.
Member / Customer Service Orientation
Takes personal responsibility for every member/customer interaction (internal or external). Provides best-in-class service to build customer loyalty and extend member/customer retention. Handles all member/customer interactions professionally and demonstrates appropriate confidentiality. Provides timely resolution of member/customer inquiries and facilitates problem resolution.
Communication and Collaboration
Articulates ideas clearly and concisely, both in written and oral communications. Keeps others informed, ensuring effective communication methods to appropriate stakeholders. Demonstrates active listening skills, attending to the conversation and asking clarifying questions. Adds constructively to conversations, cultivating a healthy exchange of ideas and providing opinions in a productive manner. Establishes and maintains effective work relationships and works cooperatively in group situations. Addresses and resolves conflict effectively. Offers assistance, resources, and support to co-workers.
Judgment / Decision Making
Makes quality decisions in a timely manner, even under uncertain conditions. Considers both short and long term implications/risks of decisions. Conducts thorough search for information, evaluates alternatives, and chooses the appropriate course of action based on objective data as much as possible. Exercises judgment and independent actions within limits of authority. Includes appropriate people in decision-making process. Supports and explains reasoning for decisions. Uses data and analysis to make informed decisions.
Ownership and Initiative
Demonstrates ability to take responsibility and holds oneself accountable for results. Can be depended on to follow up on work tasks and deliver as promised. Takes initiative to suggest improvements, seek additional responsibility, and solve problems. Takes responsibility for professional development and growth. Initiates discussions with chain of command and co-workers to improve work processes, quality, interpersonal relations, and work outcomes. Presents innovative ideas to improve the organization and work results. Produces quality work products that are complete, thorough, clear, and accurate. Demonstrates job knowledge and expertise.
Planning and Productivity
Manages time and prioritizes effectively. Uses organizational skills to manage workload and follow through on assignments. Anticipates competing demands of multiple projects and establishes a course to accomplish and meet deadlines, working with manager as needed to re-prioritize and strategize. Plans proper assignments and utilizes time and resources in performance of duties. Strives to increase productivity and eliminates inefficient work habits and processes.
CORE COMPETENCIES (SUPERVISORY):
Develops and articulates area goals and strategies. Plans work and allocates resources effectively and efficiently, including personnel planning and ensuring adequate coverage for customer/member service.
Anticipates problems and develops alternative plans. Adjusts for re-prioritization and unforeseen circumstances as needed. Improves area processes and efficiencies. Recognizes the financial implication of management decisions. Demonstrates strong budgeting skills, and effectively manages department budget (if applicable). Uses successful techniques in negotiating contract terms and pricing.
Leadership and Staff Engagement
Demonstrates strong performance management abilities, ensuring clear expectations and providing timely and direct feedback. Encourages staff ownership and initiative by seeking staff input on decisions, supporting staff ideas, delegating responsibility and decision-making as much as possible, and holding staff accountable for work results. Promotes excitement and dedication through establishing and communicating a vision for the area, communicating how individual jobs tie to the organization’s mission and strategic objectives, and celebrating successes. Helps others realize their potential through development discussions and plans, mentoring, and coaching. Uses staff mistakes and missteps as learning opportunities. Creates a supportive environment that is aligned with the cultural focus and values of the organization, communicates fully, establishes trust, listens, promotes learning, and remains positive and supportive through change. Addresses issues and challenges directly and productively, initiating frank and open discussions with staff members. Ensures effective recruiting, hiring, and onboarding of new staff (if applicable).
Focuses on desired outcomes rather than the activity. Takes a long-term focus, while taking into account short-term objectives. Ensures area alignment to strategic vision and goals of the organization. Understands how area of responsibility fits into overall organization.
Telecommuting is allowed.
The American Association of Clinical Endocrinologists is a professional community of physicians specializing in endocrinology, diabetes, and metabolism committed to enhancing the ability of its members to provide the highest quality of patient care.