The United States Geospatial Intelligence Foundation (USGIF) is a 501c3 non-profit educational foundation. USGIF supports organizations and individuals who use geospatial intelligence (GEOINT) for national security, humanitarian aid, and other purposes. GEOINT is about better understanding human activity on Earth via the convergence of satellite and airborne imagery, location information, and data visualization and analysis.
The Membership Services Manager will serve an integral role on USGIF’s Membership, Business Development, and Exhibitions team. Supporting both the organizational and individual membership programs, this position will be expected to manage services including onboarding, mailing of membership welcome kits, membership engagement & outreach, member/customer support, and membership renewals.
Duties & Responsibilities:
Ensure a high level of customer service is provided to all USGIF members, both organizational and individual
Respond thoughtfully to member inquiries & requests in a timely manner
Manage invoicing & payments for 240 organizational members
Manage a range of membership services to include welcoming & onboarding, engagement & outreach, general support, and renewal reminders
Communicate regularly with members about benefits & events
Liaise with USGIF’s volunteer-led Committees and Working Groups to support their activities
Analyze monthly membership statistics to impact overall strategy
Provide on-site support at USGIF workshops, networking events, and USGIF’s premier event, the annual GEOINT Symposium
Represent USGIF at industry events & meetings
Bachelor’s degree or higher
Strong customer service skills with 3+ years of membership services experience
Self-motivated, highly organized, and demonstrated attention to detail
Excellent written, verbal, and interpersonal communication skills
Ability to work independently and as part of a highly functional team
Ability to multi-task and manage priorities
Ability to learn new software applications
Proficient in the use of Microsoft Office suite, specifically Outlook, Excel, and PowerPoint
Experience with Customer Relationship Management (CRM) or Association Management System (AMS) software a plus (netFORUM Pro a huge plus)
Experience with email marketing software a plus (Real Magnet/Higher Logic a huge plus)
Familiarity with Adobe Photoshop and/or Illustrator a plus
Work occasionally requires lifting boxes of marketing materials (~25 lbs.)
Work occasionally requires setting up tradeshow backdrops
Up to 1-3 weeks of travel per year
How to apply:
Please send your résumé and cover letter to Ronda Schrenk, USGIF VP of Programs, at firstname.lastname@example.org by Jan. 18, 2019. No phone calls please.
For several years now, a number of mathematical, scientific, acquisition, and analysis disciplines have been converging as components of a larger discipline—geospatial intelligence. GEOINT has become the cornerstone of our national and homeland security through its place at the functional center of many diverse intelligence methods.
Recently, the private sector is experiencing a similar convergence of geospatial intelligence disciplines. From this, USGIF was formed, becoming the first and only foundation where members can work together—toward a mutual goal of improving our nation’s security through the benefits of their work.
USGIF is the only organization of its kind aimed at bringing together the many disciplines involved in the geospatial intelligence sector to exchange ideas, share best practices, and promote the education and importance of a national geospatial intelligence agenda.